| We offer extended warranty for most of our products in association with Domestic & General. Where we are unable to offer a warranty, this will be displayed on the product in question.
The below is based on the full Terms and Conditions, which can be found here
Domestic & General has been protecting people's possessions for over 50 years. They started out with black & white televisions; now they look after almost every household appliance, from washing machines to widescreen TVs.
Why choose Domestic & General?
They are the UK's leading appliance protection specialists, protecting over 6 million appliances throughout the UK. They work with most of the UK's major manufacturers, from Alba to Zanussi.
If you like the idea of electrical appliance insurance, take out an extended warranty. You never need worry about finding a good repairer or paying a repair bill with an extended warranty. If your electrical appliance breaks down, they will repair it, replace it or make a contribution towards the cost of the equipment.
The Benefits
Taking out an extended warranty on your electrical appliance will provide you with the following benefits:
- Peace of mind against expensive repair bills
- Help at the end of the telephone 24 hours a day, 365 days a year
- Quality approved and reliable repairers
No hassle, no bills, no forms If you need their help, simply call the Helpline at any time of the day or night. They will put you in touch with a reliable repairer in your area. In most cases they will settle the costs directly with them so you won't even see a bill.
Monitored and approved repairers
Their nationwide network of quality-approved repairers are all monitored for quality by a dedicated department. Over 50,000 customer questionnaires are sent out to their customers every year, making sure they maintain the very highest standards for your repair.
New for old cover
Extended warranty plans taken up during the manufacturer's guarantee period offer new for old cover. If they can't fix it, you get a brand new replacement appliance.
Damage caused by accidents
Cover for damage caused accidentally is included in an extended warranty.
In case of breakdown
Call the 24 hour helpline on 08705 490 000 and their friendly customer service advisors will be happy to help you. When you call, please have your agreement number and a pen available. The advisor will give you a contact number for an authorised, approved repairer in your area and a referral number. Call the authorised repairer, quoting your referral number and arrange for them to come to repair your appliance. Domestic & General usually take care of any costs directly with the repairer, so you won't even see a bill.
Protection Summary(full documentation here)
Breakdown repairs without bills If your product breaks down (mechanical or electrical breakdown) you can claim a repair from a quality-approved engineer. The plan will take care of the bill.
Damage caused by accidents included If it’s an accident that means you need a repair, your plan will still pay for the work.
If they can’t repair it, they’ll replace it If your product can’t be economically repaired you will be given a brand-new replacement. All you pay is the delivery charge, if there is one.
No bills to pay In most cases they ’ll take care of the bill directly so there’s no need to pay and reclaim your money or fill in a claim form.
Change your mind at any time If you cancel your plan without making a claim during your guarantee period, you will receive a FULL refund. After the guarantee has expired, you can cancel at any time for a refund of the remaining months’ fee (again, provided you have not made a claim).
What’s not included? The plan will not pay for:
- delivery or installation charges where a replacement product is provided
- costs you may incur to dispose of your original appliance
- costs arising from not being able to use your equipment
- cosmetic damage |
What happens at the end of my plan?
You will be offered an annual renewal when your plan expires. This can normally be renewed every year for the rest of the appliance's life.
Can I use my own repairer?
The work of their repairers is monitored and guaranteed and they ensure that they carry public liability insurance. They can't be certain of any of this with your local repairer. This is why they prefer all repairs to be carried out by their approved engineers. By using their own regulated network they can also ensure that costs are controlled, and this allows them to keep fees to a minimum without compromising customer service.
What is your limit for a repair?
They do not have a set limit for any repair. However, each plan does have an authority limit - of £125 for kitchen appliances and most electrical equipment, and £70 for vacuum cleaners. If any one repair is estimated to cost more than the limit, the repairer must call the Claims Department to obtain further authorisation before going ahead with the work.
What do you consider to be a reasonable period for a repair?
It depends upon the complexity of the repair but most repairs are completed on the first visit. Occasionally repairs can be held up by the lack of spare parts or perhaps the difficulty in spotting an intermittent fault. If you do encounter any problems with your repair, or in dealing with the repairer, please contact them and let them know. The Customer Care team will work with you to address any problems you have experienced and ensure your satisfaction. Repairers of home entertainment equipment have to either return the product, if it has been taken away for tests, or make contact to update the customers of the situation within 5 working days.
If I have a problem, how long will a repairer take to arrive?
Generally they would expect that the repair agent from their own independent network would call out within two working days. Where they use manufacturers' repair networks, you may find slightly different, but nonetheless efficient, service standards operating. |
Back to Top